pasatickets
Legal

Terms & Conditions

Last updated: 15 October 2026

Draft — requires legal review. ODPC registration is in place (GNOVATION LIMITED — Data Processor, cert. 03580/1). This policy text is a working draft and should still be reviewed by counsel before public launch.

These terms govern your use of the pasa ticketing platform and the purchase of tickets to events listed on it. By creating an account or buying a ticket you agree to these terms.

1. Who we are

pasa is a ticketing and live-engagement platform operated by GNOVATION LIMITED (“we”, “us”), Nairobi, Kenya. Event pages may be operated with and branded by a venue or organiser (the “Organiser”); where that is the case the Organiser is named on the event page.

2. Tickets and pricing

  • Ticket prices are shown in Kenyan Shillings (KES) and include all platform fees unless stated otherwise. VAT and any statutory charges are shown at checkout.
  • A ticket is a personal licence to attend the event it names. It is not a security, a negotiable instrument or a promise of resale value.
  • Each ticket carries an opaque QR code. The first valid scan at the venue admits the holder; duplicated, shared or altered codes will be refused.

The KES 1,000 / KES 500 redeemable ticket

For qualifying events the ticket face value is KES 1,000, of which KES 500 is redeemable on the day against eligible food, beverage or merchandise at participating vendors at the venue. This is a common question, so to be explicit:

  • You pay KES 1,000 to attend. The event entry itself is not discounted.
  • KES 500 of that amount can be redeemed as credit at participating vendors on event day, subject to their terms and availability.
  • The redeemable portion is not payable in cash, is not refundable if unused, cannot be exchanged for cash, and does not carry over to another event.
  • Redemption is shown against your ticket or order reference at the point of sale. Where a vendor cannot redeem, treat the balance as forfeited by that vendor’s participation, not as a refund against entry.

3. Ordering and payment

  • Orders are confirmed only once payment has been verified. If payment fails or is reversed, the order is cancelled and any issued tickets are void.
  • We may cancel an order and refund it in full where we suspect fraud, duplicate purchasing, resale in breach of these terms, or an evident pricing/technical error.
  • You are responsible for the accuracy of the name and contact details on your order; they are used to deliver your tickets and event updates.

4. Refunds, cancellation and event changes

  • Event cancelled by the Organiser: you are entitled to a refund of the amount paid, less any non-redeemable third-party fees that cannot be recovered.
  • Event postponed or materially changed (date, venue or headline programme): you may request a refund within the period stated on the event page, or keep the ticket for the rescheduled date.
  • Change of mind: all sales are final once payment is confirmed. We do not offer refunds for non-attendance, late arrival or unused redeems.
  • Refunds are returned to the original payment method. Approved refunds are processed within a reasonable period (typically 5–14 business days) as the payment provider allows.

The full refund mechanics are set out in our Refund & Ticketing Policy.

5. Entry, conduct and acceptable use

  • You must present a valid ticket and comply with the venue’s rules, age restrictions and security checks.
  • You may not use the platform to scrape data, attempt unauthorised access, interfere with other users, or post unlawful, abusive, defamatory or infringing content in Q&A, feedback or any other feature.
  • We may suspend or terminate accounts that breach these terms, misuse the service, or place it at risk.

6. Liability

To the maximum extent permitted by Kenyan law, we are not liable for indirect or consequential loss, loss of enjoyment, or loss arising from the acts or omissions of the Organiser, venue or third-party vendors. Nothing in these terms excludes liability that cannot lawfully be excluded (including for death or personal injury caused by our negligence, or fraud).

7. Intellectual property

The platform, its branding and content are owned by us or our licensors. Event names, logos and imagery remain the property of the relevant Organiser or rights-holder and are used with permission.

8. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protection rights you may have.

9. Contact

Questions about these terms: legal@gnovation.tech. Questions about an order: reply to your order confirmation or use the support channels on the event page.